Change of bogey and/or wheelset
VR sells changing services for the wheelsets and bogeys attached to the rolling stock. This includes the performance of the services with the devices needed and the coordination of these services.
The orderer (customer/operator) takes the responsibility for delivering the rolling stock to the maintenance hall in question and sets the rolling stock concerned in readiness for the service as well as transfers the rolling stock away from the maintenance hall after the service.
The orderer is required to deliver VR the technical documentation of the bogies and wheelsets of its rolling stock and all other necessary information and materials (wheelsets/bogies and other materials) to a place and at the time agreed on.
The orderer is responsible for the documentation and information that it has provided.
VR sells the change services for wheelsets and/or bogies at Helsinki and Oulu depot as well as at Hyvinkää and Pieksämäki workshops. Note! The technical capacity of the machines and devices used may limit the rolling stock-specific service offer in question at different locations. The 24/7 service is not available in all the branches.
Invoicing in accordance with the work carried out (€90/hr, taking into account the time the service was carried out. Minimum charge 1hr.
Quantity discounts can be negotiated in cases where the customer's buying volumes are considerable.
The changes of wheelsets and bogies are invoiced monthly according to the usage of the service.
In urgent cases, an extra charge for an urgent work is added to the price.
VR does not charge for wheelset and bogie changes that were not performed due to a reason attributable to VR.
Other matters related to pricing, delay by the customer etc.
Agreement model and booking of capacity
A service agreement is made with every orderer (customer/operator) of the service.
The orderer of the service will provide VR with a yearly estimation of the need to change wheelsets and/or bogies (rolling stock-specific requirement by units) and of the desired service times (weekdays and hours). In addition to this, the orderer defines the desired throughput time for the service, that is to say, will the services be carried out as 24/7 operations, in daytime or in some other service time. On the basis of this, VR will draw up a preliminary yearly service plan and identify possible conflict situations between the plans of different orderers.
The primary means for resolving possibly overlapping bookings is by negotiation with the orderers. If no solution for the conflict situation can be found, VR will decide upon the service order, keeping in mind equality. The service order will be resolved in such a way that for each orderer will be reserved, primarily, those service times they have desired in proportion to the number of orders.
On the basis of the annual estimation, VR will confirm the order and possible service times always for a calendar year at a time. VR will provide a detailed service schedule for each calendar month two weeks before the beginning of the month at the latest. In the service schedule, the service time is booked for the orderer at the accuracy of 8 hours. The orderer will confirm the booked service time at least one week before the beginning of each calendar month.
In addition, the wheelset and/or bogie change service will be sold in the order of booking into a work queue which is at least seven days from the time of booking. When the capacity allows it, the service is offered also during the weekends and night-time.
For exceptional situations, VR strives to leave wheelset and/or bogie change capacity for possibly urgent needs, so that it would be possible to get to the service in question also within seven days, provided that the capacity allows it. In that case, the service will be placed into the next free time slot in the work queue. VR will, in that case, charge extra for urgent work, in addition to a normal service.
If the orderer wants to change the service appointment agreed on earlier, the change must be made seven days before that appointment at the latest. In the timing of the changed service appointment, the normal, above-described principles will be applied.
The first year of the service is its deployment year: the implementation of the service is experimented with and monitored and then the functioning of the operational model is evaluated. If any needs for alteration are spotted, the service can be changed in the way desired.